Shipping & Delivery

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Free shipping

At https://klumzykrak.com, we always ship fast and free. Most orders ship within three to five days, or faster if noted, and tend to arrive at their destination between seven and fourteen business days. Items that are out of stock or custom-made may have longer processing times.

Once your order shipment is confirmed, you’ll receive an e-mail notification with shipping details and a tracking number.

As you shop, we provide shipping estimates directly on our site. These estimates refer to the date your order is expected to leave our warehouse, and do not include transit time. We are glad to bring our customers great value and service. 

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Customs Shipping Fees

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping Notification and Receipt

For most standard orders, a signature is not required upon delivery. In some cases, the carrier may elect to require a signature if they deem it necessary.

Missing Items

In rare cases, an order’s tracking number may show delivered before you have received your order. In this case please contact-us and we will investigate. If the item cannot be located we will gladly ship a replacement.

Damaged or Defective Items

In the rare case that an item arrives with damage from shipping or manufacturing defects, please contact-us and we will be glad to help start the return process or warranty claim, and ship a replacement.

Damage on Packaging

You must sign receipt of delivery on a freight shipment, but first, be sure to inspect the package and shipping materials for any signs of damage. If observable damage is present, refuse the shipment and do not sign the receipt. After refusing the order, please contact-us so we can complete your claim and begin the return process. If damage is minor and you’d like to accept the shipment, write “Subject to Concealed Damage” on the receipt.

Damage on Product

After receiving your order, you should inspect the contents for any product damage, or “concealed damage.” If any damage is found, retain your copy of the delivery receipt and contact the carrier within 48 hours. If possible, take digital photos of the damage as well to further support your claim. After contacting the carrier, please contact-us so we can help you complete your claim, and ship a replacement.

Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact-us and we will do our best to help you out.

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