Return & Refund


30 Day Return Policy

Klumzykrak is pleased to offer our valued customers the following 30 Day Return Policy. This policy applies to smartphones only with a verified imei to show it was purchased from our company.

Terms and Conditions for Returns

  • Returns must be submitted within thirty (30) days of the invoice date. Returns submitted past thirty (30) days may be accepted in our sole discretion and will require approval from management.
  • No item will be accepted without prior authorization. Returned items will go through a verification process to ensure that the item returned is what was authorized. Unauthorized items will be returned to the customer and no return will be issued.
  • All authorized return items must have any locks (iCloud, Google, Find My iPhone, etc.) cleared before they are returned.
  • The customer is responsible for all return shipping costs.
  • Any item that is returned in a condition different than what was shipped out may be rejected for return.
  • Once the return merchandise is received and verified, a replacement device will be shipped to the customer within 1-3 business days, depending on inventory available.

 What is covered?

30 Day Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

  • Technical defects
  • Faults caused by improper workmanship or materials

What is not covered?  

This limited warranty does not cover any damages due to:

  • Transportation or storage
  • Issues caused by third-party software or unauthorized repair
  • Improper use; failure to follow the product instructions or perform any preventive maintenance
  • Any components added since the item was originally sold
  • Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.
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